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Does the IP Camera have power?
Reboot the IP Camera
Is the camera connected to the network?
It’s not easy to see the little red light on the camera or the light on the RJ45 connection port. Many new IP cameras use PoE, so make sure the network cable is plugged in and provides power to the camera.
There are several jokes about rebooting your computer; well, it’s also a good idea to reboot the camera before trying other things.
Unplug the power by disconnecting the network connection or unplugging the power connection to reboot the camera. Wait about 15 seconds before plugging in the IP camera.
Bad connections cause many problems. Connectors are the primary cause of failure in all electronic equipment. It’s always best practice to check that both sides of the cable are connected to the right place. If in doubt, check the source with a working IP camera.
Make sure that the IP camera is on your network. Use ipconfig to check the network. Open the command prompt and type “ipconfig” (without the quotes) into the terminal. The Default Gateway (listed last) is your router’s IP. Your computer’s IP address is the number next to “IP Address.” Make sure that your computer (or NVR) is on the same network as the camera. For example, if your computer IP address starts with 192.168.xxx.xxx, your camera should also have the same IP range.
Use the Ping Command to check if the camera is connected
It is essential to check that the IP camera is connected to the rest of your IP camera system. To check that the camera is on the network, use the “ping” command—type “ping” to open a DOS command prompt in the Windows search box. Use this command to see if you can connect to the camera. For example, if your camera’s address is 192.168.2.135, use “ping 192.168.2.135 -t” at the command prompt. If you receive “, Destination Host Unreachable” or “Request Timed Out” replies, it means you are not connecting to the camera via the network. There are several reasons for that, the most basic being that the camera and the computer are on different networks or subnets. If you receive proper connection replies, use a web browser or the manufacturer’s discovery utility to connect to the camera.
If you can ping the camera but cannot connect to it with the VMS, web browser, or discovery tool, it might be because of an incorrect login or password. If you’re uncertain about the password, you can return the IP camera to the manufacturer defaults. Check the manufacturer for details about resetting the camera.